The Sales Manager will contribute to the overall success of the hotel by providing superior customer service and selling products and/or services that maximize revenues as identified in the Coast Hotels' strategic plan.
Responsibilities: Performs specialized duties in relation to Sales, such as: acting as a key point of contact with the client; qualifying the business and liaising with the external customer and internal contact to deliver the service; promoting Coasts products and services; assisting with the organization and execution of sales campaigns and participating in tradeshows or other promotions related to Sales; identifying opportunities for increasing revenues and market share for the assigned markets; developing and initiating cross property sales opportunities for other Coast Hotels locations
Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
Establishes and communicates explicit objectives, targets, and operational quality standards for Sales
Monitors the quality of work and provides feedback on the degree to which operational standards are met, i.e., yield management practices are followed by both rooms and catering to maximize revenues and meet approved sales targets
Participates in site inspections, client appointments, client events as needed to broaden market share




Follows up on internal/external inquiries related to the sales function within the functional area
Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
Resolves issues and identifies when to elevate them
Liaising with other departments as required
Other duties as required
Skill s/Knowledge/Experience: Secondary school diploma
3 years of related Sales experience with some experience in hotel sales
Advanced interpersonal and communications skills
Excellent attention to detail
Excellent phone manner/etiquette and communications skills with emphasis on demonstrated ability to sell the hotel services
Intermediate level in use of MS Office Suite
Professional appearance and attitude
Ability to multi task and meet multiple deadlines
Advanced communication and interpersonal skills
Some experience with conflict resolution an asset
Understand and speak second language is an asset
Experience dealing with fast-paced customer service-oriented environments
Exemplifies the Coast Core Values and enjoys working in a culture of accountability

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📌 Sales Manager (Alberta)
🏢 Coast Hotels
📍 Alberta