Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Job Details Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsibilities Maintien d’une affectation de gestionnaire de cas de territoire
Maintien continu des projets désignés
Surveillance
Respect des protocoles
Documentation des dossiers de cas (électroniques et papier)
Utilisation de la base de données et exactitude des informations recueillies
Appels téléphoniques pour l’exactitude du contenu et étiquette téléphonique
Participation à des consultations auprès des clients et à des séances de travail en collaboration avec le gestionnaire ou en l’absence du gestionnaire
Identification des besoins de formation basés sur le suivi et la formation de recyclage selon les besoins et si jugé nécessaire, en collaboration avec le gestionnaire
Avec le gestionnaire, participer au processus d’embauche et de formation du nouveau personnel
Identification des besoins en matière de modification de la base de données du programme, des protocoles et des processus en cours
Communications quotidiennes et continues sur les projets liés aux clients
Soutien et remplacement du gestionnaire
Rapports sur les clients
Responsible to report all Adverse Events to the assigned units/departments
Client reporting
Maintenance of a territory caseworker assignment
Ongoing maintenance of the assigned projects
Monitoring: Protocol adherence
Documentation in case files (electronic and hard files)
Database use and accuracy of information collected
Phone calls for accuracy of content and telephone etiquette
Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence
Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager
With the manager,



participate in the hiring and training process of new staff
Identification of needs for modification of program database, protocols and current processes
Daily and on-going client project communications
Assistance and back up to the manager
Client reporting
Responsible to report all Adverse Events to the assigned units/departments
The Associate Program Manager will also be assigned other duties and tasks as required from time to time
Education Études postsecondaires ou l’équivalent dans une discipline connexe; Diplôme d’IA ou IAA constitue un atout
Experience Minimum de 3 ans d’expérience dans l’industrie des soins de santé, l’industrie pharmaceutique ou l’industrie de la biotechnologie (ou similaire)
Bilinguisme (anglais et français) est un requis
Expérience en gestion de projets constitue un atout
Compétences et Connaissances Connaissance approfondie de l’industrie de la distribution pharmaceutique
Sens aigu des affaires et des finances
Solides compétences analytiques et mathématiques
Bonnes habiletés à communiquer à l’interne et à l’externe, et compétences interpersonnelles et de leadership efficaces
Sens de l’organisation; attention aux détails
Capacité à respecter systématiquement les échéances et à faire plusieurs choses à la fois
Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente
Capacité de s’adapter au changement et d’apprendre des nouvelles compétences
Maîtrise des techniques de présentation
Connaissance approfondie dea applications Microsoft (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)
Education: Post-secondary education or equivalent in a related discipline;
Work Experience: Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar); RN/RPN license an asset;
Skills and Knowledge Advanced knowledge of pharmaceutical distribution industry
Strong business and financial acumen
Bilingualism (French/English) is an asset
Project management experience is an asset
Strong analytical and mathematical skills




Strong communication, both internally and externally as well as interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines and multitask
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Ability to work independently and in a team environment; adaptability to change and to learn new skills as required; excellent presentation skills
Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)
What Cencora offers Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutionsPaid parental leave
Paid caregiver leave
Full time
Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, advantages, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
Affiliated Companies Innomar Strategies
Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose‑driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

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📌 Gestionnaire adjoint de programme - Associate Program Manager (Quebec City)
🏢 Innomar Strategies
📍 Quebec City