ABOUT CENTRELINE Centreline Dental Lab is an amalgamation of three Edmonton laboratories, combining their unique talents and skillsets. This combination offers our clients specialized technicians with over 200 years of combined experience in all aspects of prosthetics and orthodontics.Our team is committed to continuing our quest for excellence and is dedicated to the highest standards in the dental profession.
Want to be a part of the fastest growing dental team in Canada? Read on!
Description: The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders. Do you pride yourself on being an expert at building and managing relationships with customers? Are you someone that consistently provides excellent customer experience over the phone, in person and via email? Then we want to hear from you!
General Responsibilities: Customer Service Providing exceptional customer service
Answering customer calls, responding to customer emails
Forwarding and connecting incoming calls
Customer case communications and status updates
Invoicing
Scheduling patient appointments
First point of contact for patients
Assisting in AR processing
General housekeeping
Perform other duties or projects as assigned by management
Logistics Shipping and receiving
Case preparation
Case progress tracking and coordination
Production reporting
ERP maintenance and optimization
Inventory and pricing maintenance
Qualifications: Customer service extraordinaire – background in busy, quick paced customer service roles, such as in the airline industry
High attention to detail and accuracy
Customer experience focused approach to problem solving
Strong communication skills and command of the English language
Excellent time management skills; acts skillfully with a sense of urgency
1-2 years’ experience in logistics role in a fast-paced environment desirable
Dental background desirable
Experience working with Microsoft Office Suite of Products
ERP software experience and knowledge