Benefits:

Free uniforms

Health insurance

Training & development

Wellness resources

Company parties

Competitive salary

Free food & snacks

Office and Service Coordinator
Handyman Connection – Victoria, BC

$26–$28/hour, based on experience

Handyman Connection Victoria is looking for an organized, personable, tech-comfortable Office Coordinator to keep our clients, contractors and daily workflow moving smoothly.

This role blends customer service, scheduling, administration and follow-up. You'll communicate with clients, coordinate with contractors, manage job information and make sure the right details reach the right people at the right time.

This is not a call‑centre or data‑entry role — it's a hands‑on office position for someone who enjoys variety, likes helping people, and can juggle day‑to‑day tasks while keeping the bigger picture in view. Construction experience isn't required, but you must be comfortable working with people, learning software, keeping accurate records and following tasks through to completion.

What You’ll Do

Respond to client calls, emails, texts and online requests

Coordinate communication between clients, contractors and the office

Ask the right questions, understand requested work and document it accurately

Schedule assessments, jobs and follow-ups

Track estimates, scheduled work and outstanding items

Maintain accurate client, contractor and job records

Keep clients informed throughout the process

Help contractors get the information they need

Spot missing information, scheduling conflicts and issues earlyAssist with reports, documentation and general office admin

Look for ways to improve office processes and efficiency

What We’re Looking For

Strong customer service and administrative skills





Friendly and approachable, but comfortable with direct conversations

Excellent attention to detail

Able to manage multiple priorities without losing track of follow-ups

Takes initiative rather than waiting to be told

Communicates professionally by phone, email and text

Confident learning new technology and troubleshooting basic issues

Comfortable working independently and taking ownership

Stays calm and solutions‑focused when priorities shift

Experience in construction, home services, scheduling or dispatch is an asset, not required.

Technology Matters
Solid computer literacy is essential — job‑management/CRM software, email, calendars, spreadsheets, cloud documents and multiple systems throughout the day.

AI experience is an asset — and we mean more than using ChatGPT or Claude as a search engine. We’re interested in candidates who’ve used AI or other tech to improve a process, build a useful tool or template, organize information, solve a problem or cut down repetitive work.

The Right Person
Organized without being rigid, professional without being cold, friendly without avoiding accountability. Clients feel looked after when they speak with you; contractors want to work with you because you’re helpful, respectful and reliable. When something doesn’t look right, you investigate rather than assume someone else will handle it. You won’t know everything on day one — we expect you to ask questions, learn how our business works, and grow into understanding how a job moves through our whole system.

Location: Esquimalt, Victoria, BC

Position: Full-time

Schedule: Monday–Friday, 8:30 am–4:00 pm

Compensation: $26–$28/hour, based on experience

Benefits: Company benefits after 90-day probation

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📌 Office Coordinator - Customer Service Representative (British Columbia)
🏢 Handyman Connection Products
📍 British Columbia