JOB TITLE : Safety Communications Officer

COMPENSATION : $24/hour + shift premiums(up to +$8.25/hour)

ADDRESS : Central Edmonton

HOURS :Full-time with a rotating schedule. Must be willing to work mornings, evenings, and night shifts.

DUTIES & RESPONSIBILITIES
The Safety Communications Officer will be responsible for supporting 4 different programs, including:

1st program - Work Alone Monitoring

Government employees that work alone have to regularly check in throughout the day in intervals using an online app.

When these government employees enter high-risk situations, the Safety Communication Officer is responsible for monitoring their check-in timers and checking in on agreed-upon intervals.

If the person does not answer, they are expected to gradually escape their outreach methods. Sometimes this can result in needing to call 9/11 if the individual does not respond. In this situation, the police service will send an officer to go and perform a wellness check.

2nd program - Public Lines

This contact centre answers callsfor 310-lands, 310-fire as well as the Office of The Chief Medical Officer.

310-lands, is a provincial park enforcement line where citizens or government employees can call in to report suspicious activity or ask questions.

310-fire, is a provincial phone line where citizens or government employees can call in to report wildfires or check in on the status of an active wildfire.

They will also be responsible for supporting the Office of The Chief Medical Officer.



This is a line that is rarely used but it is available to the public in case citizens or government employees need to report the possible outbreak of a foreign disease or illness.

3rd program - Peace Officer Communications

As Peace Officers perform their day-to-day duties, sometimes they call into this line to get information regarding license plate checks, vehicle registration information, as well as driver's license information.

4th program - Confidential.

Confidential.

SOFTWARE:

AFRCS

CS1

MUST HAVES:

3+ years of customer service experience somewhere that required complex problem solving & critical thinking

Polished communication & interpersonal skills

Robust computer & technology skills

MUST be able to work the required rotating shifts (Nights, Day, Afternoon)

Professionalism & ability to maintain high levels of confidentiality

Critical thinking abilities & ability to make decisions with limited information

Ability to stay calm under pressure

Creative problem-solving

LIKE TO HAVES:

Experience working with radios

Experience working with law enforcement or security

Experience in a high-pressure medical environment

PRE-EMPLOYMENT TESTING:

Criminal background check

WHY SHOULD YOU WORK HERE:

Opportunity for role to convert into a permanent role dependent on organizational needs and personal performance.

Great professional development opportunity with the ability to learn a lot about different government programs, and emergency procedures.

If converted into a permanent employee you will receive a pension, full benefits, and a stable long-term position.

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📌 Safety Communications Officer (x2) (Alberta)
🏢 Frey Consulting Group
📍 Alberta