Begin your tech career with Euna Solutions as an Associate Support Analyst in Oakville, ON. Support public sector organizations through customer service excellence by resolving inquiries and troubleshooting software issues.
As part of the Support Services team, you will enhance your skills in a hybrid role, assisting government customers who rely on Euna’s core products. This entry-level position offers opportunities to grow in technical support, with responsibilities including maintaining documentation in Zendesk and collaborating with peers to improve troubleshooting techniques.
Key Responsibilities: • Manage customer inquiries via phone, email,
and chat • Diagnose and troubleshoot software issues effectively • Document interactions and resolutions using Zendesk • Develop internal knowledge base articles and FAQs • Participate in holiday and after-hours support coverage
Requirements: • Up to 1 year in technical support or help desk roles • Solid communication skills with a customer-first mindset • Familiarity with technical concepts and ticketing systems • Comfort with software navigation and web browsers • Experience with Zendesk is a plus
Apply your customer service skills and technical aptitude as an Associate Support Analyst with Euna Solutions! #J-18808-Ljbffr