Deliver exceptional technical support with Lightspeed as a Technical Customer Support Specialist. Engage with B2B clients using the NuORDER platform, helping resolve queries via chat and phone. This position focuses on providing world-class customer service in a fast-paced workplace.

You will become a NuORDER expert, addressing technical issues and managing customer tickets. A commitment to outstanding client interactions and a passion for technology are essential for success in this role. Key Responsibilities:

- Troubleshoot app issues and validate integration logs
- Provide guidance on application features and configuration
- Manage a high volume of customer support tickets
- Interact professionally with VIP clients and help improve team processes
- Test issues and replicate client experiences for effective resolution Requirements:
- Minimum 2+ years in customer service or SaaS-related roles
- Experience supporting B2B or SaaS products
- Familiarity with eCommerce and wholesale retailing principles
- BA/BS or equivalent experience required
- Strong analytical skills and data manipulation expertise Support Lightspeed’s customers with top-tier service in a collaborative and dynamic atmosphere.

📌 Technical Customer Support Specialist at Lightspeed (Calgary)
🏢 Lightspeed Commerce
📍 Calgary