Lead technical engineering efforts with Ingram Micro in Mississauga, Ontario, combining your expertise in Microsoft support and vendor management. This hybrid role emphasizes accountability and relationship-building. As a Senior Manager in Technical Engineering, you will oversee the Microsoft support partnership while leading a global team.
Your extensive experience in the Microsoft ecosystem and technical support operations is essential. This role requires a disciplined approach to contracts, SLAs, and escalations, ensuring smooth vendor collaborations and success metrics are met. Key Responsibilities:
- Manage the Microsoft support contract and renewals
- Define and enforce vendor SLAs with accountability
- Design escalation pathways to address critical issues
- Lead and mentor a global technical support team
- Use data to track vendor performance and trends Requirements:
- Bachelor’s degree in Computer Science or related field
- 8-10 years in technical support and vendor management
- 5+ years of leading technical teams globally
- Experience in Microsoft partnerships and escalations
- Fluent in Up-to-date Work and Azure solutions Excel in technical leadership while nurturing vendor relationships at Ingram Micro in Mississauga.