Deliver exceptional technical support with Lightspeed as a Technical Customer Support Specialist. Engage with B2B clients using the NuORDER platform, helping resolve queries via chat and phone.

This position focuses on providing world-class customer service in a fast-paced environment. You will become a NuORDER expert, addressing technical issues and managing customer tickets. A commitment to outstanding client interactions and a passion for technology are essential for success in this role.

Key Responsibilities:
• Troubleshoot app issues and validate integration logs
• Provide guidance on application features and configuration
• Manage a high volume of customer support tickets




• Interact professionally with VIP clients and help improve team processes
• Test issues and replicate client experiences for effective resolution

Requirements:
• Minimum 2+ years in customer service or SaaS-related roles
• Experience supporting B2B or SaaS products
• Familiarity with eCommerce and wholesale retailing principles
• BA/BS or equivalent experience required
• Strong analytical skills and data manipulation expertise

Support Lightspeed’s customers with top-tier service in a collaborative and energetic atmosphere.
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📌 Technical Customer Support Specialist at Lightspeed (Alberta)
🏢 Lightspeed Commerce
📍 Alberta