Toyota Northwest Edmonton is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.
Purpose/Summaryof Position:
Handle all incoming service calls and emails for service appointments
Advise and promote recommended scheduled maintenance
Answer customer inquiries, concerns and provide assistance where needed
Input and maintain vehicle/customer information in the computer system
Complete outbound reminder calls and emails to schedule appointments
Identify and elevate customer concerns with the management team usingour process
Purpose/Summaryof Position:
Required Qualifications:
Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.
Passionfor delivering a consistently exceptional customer experience
Abilityto multi-task between computer programs, maintaining engagement and rapport with customer on the phone
Energizedby challenges; driven to improve efficiencies, learn and grow
Proactive self-starterwith a desire for accountability
Operateswith the highest level of integrity
Exceptionalinitiative, high energy and positive attitude
Processdriven with impeccable organization and prioritization abilities
Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
Impeccablefollow-through and commitment to achieving targeted goals and objectives