Sinai Health is seeking a detail-oriented and compassionate Patient Liaison, Ontario Fetal Centre to join our dedicated team at Mount Sinai Hospital. The Patient Liaison plays a key role in managing the referral process, ensuring timely and complete intake of patient information, and facilitating smooth communication between referring providers, patients, and our care team.

This role works closely with medical secretaries, triage nurses, and a wide range of specialists to provide seamless care coordination for patients with complex pregnancy needs.

About this team:
The Special Pregnancy Program (SPP) is comprised of the Ontario Fetal Centre (OFC) and the Medical Disorders of Pregnancy (MDP) clinics in the Women’s and Infants’ Program at Mount Sinai Hospital. The OFC, based at Mount Sinai Hospital, and in partnership with The Hospital for Sick Children, is the first in Canada, and one of only a few centres worldwide, to offer a fully comprehensive range of fetal therapy. The MDP program provides specialized high-risk pregnancy care for patients with pregnancy-related or pre-existing medical conditions.

Our physicians and staff consider patient care a team effort involving superior medical treatment and ground-breaking technology in an setting that emphasizes a compassionate, whole patient approach. Our devoted team of physicians is recognized nationally and internationally for their extensive clinical experience, outstanding academic credentials and research contributions, as well as for their success in caring for persons with high risk pregnancies.

In this role you will:

Receive and review referrals from provider offices

Ensure referral packages are complete, including all required supporting documentation

Follow up with referring providers to collect missing information or clarify clinical details

Contact patients to schedule initial and follow-up appointments

Provide patients with appointment details, instructions,



and information about specialty services

Manage appointment changes, cancellations, and re-bookings in a timely and patient-centered manner

Collaborate with triage nurses and medical secretaries to prioritize referrals and facilitate urgent bookings when necessary

Coordinate appointments across multiple specialties (e.g., cardiology, endocrinology, genetics) relevant to maternal and fetal care

Maintain accurate and up-to-date records of referral status and patient interactions

Track and monitor incoming referrals to ensure timely processing

Perform other duties consistent with the job classification as required

Job Requirements:
Mandatory

Successful completion of a University Degree or College Diploma in a Health Sciences related discipline

Previous experience in a customer service or client relations role

Preferred

Experience in a healthcare or clinical office setting

Maternal-fetal medicine or OB/GYN experience

Proficiency with electronic medical records (EMR) and scheduling system

Skills and Knowledge

Knowledge of medical terminology and referral workflows

High level of maturity and ability to demonstrate compassionate care and communication

High level of service excellence

High level of communication both written and verbal

Demonstrated problem solving and critical thinking

Ability totake initiative

Passionate about our patients and the field of high risk pregnancy

Strong computer skills and ability to work within an electronic medical record

Intermediate level of skill in Excel or database management

Highly organized and understands and respects the importance of diversity and inclusion

Sensitive to the ethical considerations associated with high risk pregnancies

Demonstrated satisfactory work performance and attendance history

Stronginterpersonal skills

Excellentattention to detail

Ability to work independently and collaboratively in a fast-paced environment

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📌 Patient Liaison, Ontario Fetal Centre
🏢 Sinai Health
📍 Ontario