Advance your career with Kraken Robotics as an IT Support Specialist in Dartmouth, NS, focusing on Tier 1 support. Assist users with essential IT functions while improving their operational experience. As the first point of contact, you will troubleshoot a variety of IT issues, documenting your findings and ensuring user satisfaction.

The role encompasses basic system administration tasks and adherence to IT policies aimed at keeping services effective and secure, setting the stage for your growth in IT. Key Responsibilities:
Respond to IT support requests via multiple channels
Resolve hardware and software issues for end-users
Document all service requests accurately in the system
Provide assistance during onboarding and offboarding processes
Maintain communication with users about their support status Requirements:
1+ years in an IT support or help desk setting
Understanding of Microsoft 365 applications and basic networking
Excellent customer service and communication skills
Relevant certifications like ITIL Foundation beneficial
Preferred education in IT or a related discipline Join Kraken Robotics and be part of a team dedicated to innovation while enhancing your IT skills.

📌 Dartmouth It Support Specialist At Kraken Halifax Regional Municipality
🏢 Kraken Robotic Systems
📍 Halifax Regional Municipality