We’re looking for a friendly, organized, and confident Customer Support & Client Onboarding Specialist to be one of the first points of contact for prospective and existing clients.

You’ll answer questions about our platform, help prospective clients understand which solutions fit their needs, coordinate demos and installations, and provide front-line support for common client questions.

Responsibilities
Respond to inbound client inquiries through chat and email, with phone support provided for urgent cases or when specifically requested by a pharmacy
Answer questions about PharmaGuide’s platform, services, pricing, and functionality
Understand client needs and guide them toward the appropriate next steps
Schedule and coordinate product demos and software installations
Conduct product demonstrations when needed
Follow up with interested prospective clients and help move them through the onboarding process
Maintain accurate records of client interactions, follow-ups, and bookings in our CRM
Assist existing clients with common questions and recurring issues
Identify and escalate technical or complex issues to the appropriate team member




Communicate recurring client questions, feedback, and concerns to management
Help ensure clients have a smooth experience from their first inquiry through onboarding

Requirements
Strong verbal and written communication skills
Customer service, sales support, onboarding, or other client-facing experience
Comfortable learning software and explaining it clearly to others
Confident answering questions and guiding clients toward a decision
Strong organizational skills and attention to detail
Comfortable working with CRM, scheduling, and customer communication tools
Professional, patient, and comfortable communicating with a variety of clients

Nice to Have
Bilingual in English and French
Previous experience in healthcare, pharmacy, SaaS, technology, or a similar workplace
Experience conducting software or product demonstrations

Pay: $19.00-$21.00 per hour Expected hours: 40.0 per week

Perks
Casual dress
In office parking

Experience:
Pharmacy software: 1 year (preferred)

Language:
English (required)

Work Location: In person

📌 Customer Support & Client Onboarding Specialist Richmond Hill
🏢 PharmaGuide
📍 Richmond Hill