Join WellnessLiving as a Customer Success Manager focusing on enterprise clients in Thornhill, Ontario. Utilize your customer success skills to support business growth in the wellness sector. In this full time hybrid role, you'll be proactive in managing a portfolio of enterprise customers, fostering robust partnerships, and ensuring long-term value from the WellnessLiving platform.
Your focus will include strategy, renewals, and leveraging data to drive customer satisfaction. Key Responsibilities:
Own customer health and develop strategic recommendations
Drive renewals and achieve revenue retention targets
Identify prospects for platform expansion and adoption
Utilize AI signals to efficiently manage customer engagement
Keep account information up-to-date in Zoho CRM Requirements:
5+ years of customer-facing experience, 3 years in Customer Success
Skilled in retention, renewals, and expansion planning
Deep understanding of customer business models
Strong problem-solving abilities using data analysis
Proficient in CRM and analytics tools for customer management Empower health and wellness businesses with your customer success expertise at WellnessLiving.