Join our energetic team as a Customer Service Representative and become the vital link between our company and valued customers! In this energetic role, you will deliver exceptional service, resolve inquiries efficiently, and create positive experiences that foster customer loyalty. This paid position offers an exciting opportunity to develop your communication expertise while making a meaningful impact every day.
Duties
Engage with customers via phone, email, and chat to address questions, concerns, and requests promptly and courteously
Utilize data entry skills to accurately record customer interactions, transactions, and feedback in our systems
Assist customers with product information, troubleshooting issues, and guiding them through solutions with clear communication
Identify opportunities for upselling and cross-selling products or services to enhance customer satisfaction and business growth
Maintain high standards of phone etiquette and professional communication to ensure positive customer interactions
Skills
Excellent communication skills, both verbal and written, with active listening abilities
Proven sales experience with a focus on upselling techniques that benefit both the customer and company
Exceptional phone etiquette and customer service skills that create welcoming interactions
Ability to multitask efficiently in a quick-paced environment while maintaining professionalism
Join us in creating memorable customer experiences through energetic engagement, transparent communication, and dedicated support. Your enthusiasm and skills will help shape the future of our customer service excellence! Pay: From $18.00 per hour
Expected hours: 20.0 – 30.0 per week
Experience
working with vape products : 1 year (preferred)
handling cash, operating POS systems and doing inventory: 1 year (preferred)
Retail sales: 1 year (preferred)