About Us IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, cutting-edge vehicle merchandising, and productive evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities




Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
Responsible for processing payments from successful bidders
Provide customers with information about auxiliary services
Ensure that superior customer service is always delivered to all customers
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
Perform other duties as assigned

Qualifications
Previous work experience where you worked in-person with customers
Experience using computers, and able to learn to use recent technology and software
Excellent keyboarding skills for data entry
A commitment to providing fantastic customer service
Able to work well and maintain a positive attitude in high-pressure situations
A friendly, outgoing, patient personality
You thrive working as part of team, pitching in wherever you’re needed

📌 Customer Service Representative Halifax Regional Municipality
🏢 Ritchie Bros.
📍 Halifax Regional Municipality