Enhance your career as a Customer Service Liaison Lead at MacLean Engineering in Sudbury, ON, where you’ll ensure excellent service delivery and team coordination. A focus on customer satisfaction is key. As the first point of contact for clients, this position demands at least three years of relevant experience.

You will assist the Aftermarket Sales & Support Manager by scheduling resources, communicating with afterhours teams, and addressing customer inquiries or complaints promptly. Key Responsibilities:
Manage customer inquiries via phone and email
Assist in coordinating team schedules and priorities
Report on customer backlogs and stagnant orders
Communicate with cross-functional groups to troubleshoot
Expedite parts and service delivery to customers Requirements:
Completion of High School, related diploma preferred
Minimum of three years in customer service roles
Proficient in Microsoft Office and MRP systems
Solid communication and problem-solving skills
Bilingual (French/English) preferred Drive customer satisfaction and team effectiveness at MacLean Engineering in Sudbury.

📌 Customer Service Liaison Lead Sudbury, On Ottawa (Canada)
🏢 MacLean Engineering
📍 Canada