Provide essential support as a Technical Support Specialist for Volante in Toronto. This unique position focuses on resolving customer technical issues in a hybrid work setting. In this Tier 1 Technical Support Specialist role, your interactions with customers will directly impact their satisfaction.

You'll troubleshoot a wide range of technical issues and guide users through solutions. This position is perfect for proactive problem solvers who thrive in customer-centric environments. Key Responsibilities:

- Engage with customers through multiple communication channels
- Identify and troubleshoot system and product issues
- Accurately document case details for effective support
- Guide customers with step-by-step solutions
- Ensure timely escalation of unresolved issues

Requirements:

- 2+ years in a technical support or customer-facing role
- Experience with support ticketing systems like Freshdesk
- Basic database knowledge, especially SQL
- Comfortable working with Linux environments
- Excellent verbal and written communication skills

Bring your technical knowledge and commitment to high-quality service to Volante in this rewarding role.

📌 Technical Support Specialist in Toronto
🏢 Jonas Software
📍 Toronto