Lead a dynamic remote customer support team focused on exceptional service for healthcare facilities with Clipboard Health. This role allows for flexible hours, needing only 3-4 hours overlap with EST.

Clipboard Health is seeking a motivated Customer Support Team Leader to enhance service delivery. With over 2 years of leadership experience required, you will coach your team to meet performance goals while handling customer escalations and driving process improvements effectively. This position promotes a strong focus on quality and productivity within your team.

Key Responsibilities:



• Lead the team to meet performance quality and productivity goals • Provide constructive feedback and growth plans for team members • Handle escalated customer issues and resolve them promptly • Monitor performance and implement solutions for improvement • Suggest process enhancements for optimized workflows

Requirements: • 2+ years of leadership experience in team settings • Proven customer-facing expertise with strong service focus • Ability to work fully remote with flexible schedule • Excellent communication and coaching skills • Steady internet connection and dedicated workspace needed

Embrace your leadership skills to make a significant impact on client service within the healthcare industry. #J-18808-Ljbffr

📌 Remote Customer Support Team Leader (Montreal)
🏢 Online Jobs Philippines - Work at Home
📍 Montreal