Elevate your career with Aritzia as a Senior Program Manager focused on Shipping and Returns. Lead a dynamic team to enhance customer experiences through innovative logistics solutions in a thriving omni channel environment.

Join Aritzia’s Omni Department, where your leadership will drive the delivery of seamless customer journeys across various touchpoints. This senior-level role demands a blend of strategic thinking and team management to ensure outstanding post-purchase services, including shipping and returns. Collaborate with senior leaders across multiple departments to refine processes and optimize customer satisfaction.

Key Responsibilities:
• Establish a comprehensive omni strategy across digital customer touchpoints
• Offer timely and convenient logistics services to enhance customer satisfaction




• Manage the Customer Shipping and Returns Program effectively
• Implement technology for consistent cross-channel capabilities
• Partner with teams to optimize delivery experiences

Requirements:
• Extensive experience in program management within retail or logistics
• Solid leadership skills in team development and strategy
• Proven ability to collaborate across cross-functional teams
• Deep understanding of customer service excellence
• Familiarity with eCommerce and supply chain optimization

Drive exceptional logistics service, leading innovation in shipping and returns at Aritzia.
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📌 Senior Program Manager at Aritzia (British Columbia)
🏢 OpenTalent
📍 British Columbia