Drive impactful customer strategies at Capital One Canada as a Senior Manager in Customer Resiliency Strategy and Analytics. Leading innovative solutions for Collections and Recoveries, you will shape customer experiences while balancing business objectives. In your role, you will oversee the execution of customer-centric strategies focused on enhancing financial health and recovery efforts.

Collaborating with various teams, you'll lead a high-performing group of analysts, ensuring that insights and strategies align with business goals. Your executive communication will play a crucial role in influencing key stakeholders. Key Responsibilities:
Define and execute customer recovery strategies
Foster an inclusive and team-oriented team culture




Communicate strategic insights to senior executives
Collaborate with cross-functional teams for business results
Provide coaching to develop future leaders Requirements:
At least 7 years in analytics, credit risk, or collections
Minimum 5 years of people leadership experience
Proven track record in strategic decision-making
Solid analytical and storytelling skills
Ability to navigate and adapt in changing settings Lead data-driven strategies to enhance customer outcomes and business performance with Capital One Canada.

📌 Capital One Canada Senior Manager In Strategy Toronto
🏢 Capital One
📍 Toronto