Act as lead and main contact for the 9-8-8 Training and Education program
Provide leadership and administrative oversight for 9-8-8 Training and Education
Oversee funder deliverables, program operations, and budget
Collaborate with internal stakeholders including quality assurance, clinical leadership, partnerships and strategy, communications and marketing, and research and evaluation teams
Maintain relationships with external stakeholder networks across Canada
Monitor the needs and priorities of responders, supervisors, and the broader 9-8-8 service
Provide regular reporting to CAMH leadership and through funder reporting processes
Represent the program at internal and national tables and committees and provide leadership to program committees
Respond to emerging issues and conduct risk assessments and mitigation planning
Identify process improvement opportunities and streamline workflows
Embed evaluation activities to support quality assurance and continuous improvement
Lead the end-to-end education cycle from needs assessment through training development, evaluation, and quality improvement
Align education content and delivery with best-practice standards and CAMH Education principles
Develop briefing notes, presentations, and ad hoc materials
Oversee program staff, recruitment, onboarding, development, workload, performance, and day-to-day responsibilities
Assess staffing and material needs and allocate resources efficiently
Define roles and ensure compliance with HR policies and collective agreements
Foster a positive, diverse, and collaborative workplace culture
Provide performance feedback and coaching
Prepare programmatic reports for funders and leadership
Oversee network adherence to Training and Education requirements in relevant agreements and contracts
Requirements Relevant bachelor’s degree (e.g. health, health administration,



education and training, social work) required
Master’s degree preferred
At least 5 years progressive leadership experience in the relevant program, or experience in the field of mental health and addiction required
1–3 years of project and/or people management experience is an asset
Experience managing staff in a unionized environment is an asset
Experience with quality improvement initiatives
Familiarity with the mental health and healthcare sector across Canada
Knowledge and experience with crisis lines and/or suicide prevention is an asset
Demonstrated efforts to develop leadership competencies
Strong relationship management and interest holder relationship skills and experience
Ability to engage feedback and incorporate it into intricate strategic initiatives and decisions
Strong communication skills and ability to facilitate complex conversations
Proven analytical, organizational, conceptual, and decision-making skills reflecting sound judgement
Experience in a training and education program is an asset
Experience integrating equity and inclusion principles into education and training program design and delivery is an asset
Ability to interpret research and evaluation findings and incorporate them into training and education in a practical way
Knowledge of LMS (learning management systems) is an asset
Strong knowledge translation skills
Ability to remain effective in a dynamic,



fast-paced environment while monitoring personal and team-level deliverables
Proven excellent written and verbal communication skills
Experience working within regulatory guidelines
Demonstrated time management skills, ability to multitask, produce high-quality accurate work, meet deadlines, adapt to changing priorities, and remain solution-focused
Detail-oriented with ability to exercise initiative and good judgment and work independently
Bilingualism (French/English) and/or proficiency in a second language is an asset
Hybrid work environment with up to 3 days in office mandatory (subject to change)
Occasional evening and weekend work may be required
Core Competencies Demonstrates extensive leadership and administrative oversight in training and education programs, with a strong focus on quality improvement, stakeholder engagement, and compliance within the mental health and healthcare sector. Proven ability to manage staff, develop training content, and foster a cooperative workplace culture while aligning with best-practice standards.
Highest-signal resume keywords Leadership Experience
Quality Improvement Initiatives
Crisis Line Knowledge
Training Program Management
Bilingualism (French/English)
ATS Optimization Keywords Hard Skills Program Operations Management
Budget Oversight
Needs Assessment
Training Development
Evaluation Activities
Performance Management
Analytical Skills
Decision-Making Skills
Knowledge Translation
Regulatory Compliance
Soft Skills Relationship Management
Communication Skills
Organizational Skills
Time Management
Problem-Solving Skills
Industry Keywords Mental Health
Addiction
Crisis Prevention
Stakeholder Engagement
Equity and Inclusion Principles
Tools & Technologies Learning Management Systems (LMS)

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📌 Program Manager – Education & Training (Ontario)
🏢 Jobtailor
📍 Ontario