Drive operational excellence at Cethos as the Head of Operations in Calgary. Oversee project delivery, build a agile team, and enhance quality across our service lines.

As our first dedicated operations leader, you will partner with founders to manage end-to-end project delivery. This role involves overseeing linguistic validation, cognitive debriefing, and certified translation while driving efficiency for global clinical trials. You will lead a growing operations team, ensuring quality, timely delivery, and financial performance.

Key Responsibilities:
• Own delivery across all multi-language project service lines
• Lead and develop project managers and coordinators
• Track key performance metrics and client satisfaction




• Manage workflows in our project portal and automate tasks
• Ensure quality compliance with ISPOR and ISO 17100 standards

Requirements:
• 5+ years operations experience in language services or CRO
• Proven leadership in team environments, Canadian or international
• Familiarity with translation production workflows
• Strong communication skills, working on-site required
• Legal authorization to work in Canada

Shape Cethos’ operations and ensure impactful deliveries for clinical trials.
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📌 Lead Operations at Cethos in Calgary (Alberta)
🏢 Cethos Translation Services
📍 Alberta