goeasy's state-of-the-art contact center in Mississauga is seeking a Senior Manager, Customer Service Operations to lead the day-to-day frontline team and ensure timely, high-quality support across all interactions. This role blends people leadership with operational discipline, performance management, and escalation leadership to elevate the customer experience.
You will use customer feedback, data, and frontline insights to drive improvements, partner with cross-functional teams, and build a