Job Description & Skill Requirements: Customer PM Experience managing complex programs – scope, schedule, budget
Co-ordination for Telecom lab operations
Strong communication skills and experience working with Telco customers
PMP certified
Required Experience Program Management for Telecom Delivery and Care programs – at least 3 years’ experience in this role
Create and maintain program and project schedules
Track program and project issues through resolution using an Action Item Register
Coordinate OEM laboratory entry and exit activities
Coordinate customer laboratory entry and exit activities
Coordinate FOA site entry and exit activities
Coordinate production site entry and exit activities
Manage project and program scope




Manage project and program budgets and costs
Direct Project Managers assigned to the program and oversee project execution activities
Skillset PMP Certified
Strong team handling skills and able to work with cross cultural and multi-geography teams
Detail oriented approach to tracking timelines and follow ups closely
Able to work with Telco customers and ensure delivery with customer delight
Ability to manage multi-vendor ecosystem and handle dependencies without schedule impact
Solid reporting skills to customer and to management

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📌 Customer Program Manager (Quebec City)
🏢 Bilinguallink
📍 Quebec City