Concord Security has a great opportunity for a Control Supervisor to join our high profile team at one of the biggest and busiest shopping centres! This position requires strong communication skills, strong conflict resolution skills, and impeccable leadership management skills, along with the ability to multi-task and remain organized in a busy environment!
Pay Rate: $27 - $28.50/hour
Shift Times: 0700-1500/1500 - 2300
Responsibilities
Provide great customer service in a challenging and dynamic environment
Monitor CCTV systems, alarm systems and emergency response to ensure safety and access in accordance with the site policies and procedures
Write clear and detailed reports, including incident, emergency, liability and day to day reports. Responding promptly to the client when questioned about details.
De-escalate crisis situations, provide support to the control officers on-duty and liaise with emergency personnel, including; police, fire and paramedic resources
Conduct call-outs to 9-1-1, after-hours emergency contacts, officers and the client.
Complete shift logs and ensure that pass-ons are effectively communicated between on-coming and off-going staff
Utilize two-way radios and computer applications to communicate site activities to the officers, mechanical, and janitorial teams.
Assist the supervisory teams with investigations and operational tasks/audits.
Oversee the control room operations and supervise the control officers on-duty
Requirements:
Minimum of three years of work experience in the security industry




Minimum of one year of experience in a dispatch/control officer role is required
Prior experience in a supervisory role is preferred
Prior experience working in customer service is an asset
Strong English communication skills, both written and verbal
Excellent customer service, active listening, and observational skills
Ability to make immediate decisions while maintaining composure in emergency response situations
Positive attitude and willingness to learn
Ability to work well with others in order to achieve collective goals
Must be able to use programs like Avigilon, Genetec and Microsoft
Additional Information / Benefits Concord Security: We Go Above and Beyond!
Do you have exceptional customer service skills and a genuine passion for helping others? Can you think on your feet and calmly handle challenging situations? If you have a proven track record of responsibility, a diverse range of experiences, and a solid drive to get the job done right, you could be the perfect fit for our team! At Concord Security, we value promotion from within, embrace diversity, deliver top-notch service, and know how to have a great time while doing it. If you're ready to bring your skills to a supportive and dynamic team, we'd love to hear from you!
CONCORD OFFERS YOU:
Competitive wages
Promotion from within
Company-paid training & uniforms
Advantages & recognition programs
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This is a Full-Time position 1st Shift , 2nd Shift .

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📌 Supervisor - Dispatch/Operations Centre (Shopping Mall) (British Columbia)
🏢 Concord Security
📍 British Columbia