OPPORTUNITY: HELPDESK SUPPORT SPECIALIST - OAKVILLE - APPROX 16HRS/WEEK 20-24$/hour
Position Summary:
We are seeking a reliable and service-oriented Helpdesk Support Specialist to support our Technical Support Lead and broader IT operations.

This role focuses on front-line ticket triage, device preparation and logistics, Windows laptop and iPad support, and assisting with employee onboarding and offboarding processes. The successful candidate will play an important role in keeping day-to-day technical operations running smoothly in a quick-paced environment.

This is an excellent opportunity for someone building their IT career who enjoys hands-on technical support and operational coordination.

Who You Are:
Organized, dependable, and detail-oriented
Comfortable working in a structured support environment
Calm and professional when handling support requests
Able to manage multiple priorities efficiently
Willing to assist with hands-on physical tasks (unboxing, labeling, packing devices)

What You Will Be Doing Every Day:
Front-Line Help Desk Support
Respond to inbound help desk tickets, phone calls, and email requests
Perform Level 1 troubleshooting for Windows laptops, iPads, and Microsoft 365 tools
Escalate more complex issues to the Technical Support Lead

Device & Asset Management
Configure and prepare iPads and Lenovo Windows laptops for deployment
Assist with imaging, software installation, and device setup
Ship, receive, track,



and reconcile hardware inventory
Maintain accurate IT asset records

Onboarding & Offboarding Support
Assist with Microsoft 365 account setup and deactivation
Prepare devices and coordinate shipment for new hires
Process returned equipment from departing employees
Ensure access removal and asset reconciliation are completed accurately

Administrative & Operational Support
Document common issues and basic procedures
Help maintain organized inventory and supply levels
Support ticket updates and internal reporting as needed

What You Bring to the Table:
Required:
Strong written and verbal communication skills (English required; French is an asset)
Comfortable supporting Apple iPads and Windows laptops
Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel)
Strong time management and customer service mindset

Nice to Have:
Previous help desk or customer support experience
Experience with ticketing systems (Zendesk or similar)
Exposure to Microsoft 365 administration or Intune
Interest in growing within IT support or systems administration

Why Join Encore?
Work closely with an experienced Technical Support Lead
Gain hands-on experience across device management and Microsoft 365 environments
Be part of a collaborative and fast-paced organization
Opportunity for growth as the IT function evolves

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📌 Helpdesk Support Specialist - Part Time (Ontario)
🏢 Socket.dev
📍 Ontario