Join our Mobile Security Team!
We are seeking an experienced, proactive, and customer-focused security professional to join our team as a Mobile Security Supervisor (Full-Time).

The successful candidate will be primarily responsible for supporting and supervising field staff, ensuring operational excellence, and maintaining strong client service standards.

Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

Supervise and support mobile security staff during assigned shifts

Provide training, guidance, and ongoing coaching to recent and current mobile staff regarding patrol procedures and alarm investigations

Assist with alarm response and building patrols

Liaise between clients and site staff in emergency situations

Conduct staff follow-ups regarding performance and disciplinary matters

Respond to employee emergencies, injuries, or workplace incidents and document accordingly

Conduct regular patrols, dispatch, and respond to alarms at client properties

Ensure operational tools, vehicles, and systems are functional; report any maintenance issues

Coordinate site activity and shift coverage; lead shift briefings

Provide exceptional customer service and promote a professional company image

Enforce company policies and procedures as required

Qualifications

At least 2 years of supervisory experience





At least 3 years of security experience

A valid BC Security Worker Licence

Valid Basic First Aid Certification (OFA Level 1 or equivalent)

Class 5 Driver's Licence with a clean driving record

High school diploma is required at a minimum; however, post-secondary education is preferred

Excellent communication skills (including phone, email and report-writing)

Strong computer skills (including use of Tracktik software)

Attention to detail and ability to multitask

Exceptional interpersonal skills to build and maintain positive relationships with staff and clients

Strong organizing and planning skills

Ability to work without close supervision

Good physical fitness

Reporting Structure

This position reports directly to the Mobile Operations Manager.

The successful candidate will be required to regularly interact with all Security Officers and Supervisors, as well as various members of SSRG Management.

Company Perks

Wage range: $24 - $26/hour

Health & dental benefits for full-time employees

Paid training and subsidies for industry accreditations

Reimbursement of Security License renewal fees (for full-time employees only)

Up to $1,000 in referral bonuses when your friends join the team

Professional Development & Internal Career Growth Opportunities

A culture of respect and mentorship

Access to exclusive employee discounts on over 5000 products & services

Fitness Centre Membership (at Head Office)

At SSRG, all hiring decisions are made by qualified recruitment professionals. AI is not used to evaluate candidates or make hiring decisions.

Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.

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📌 Mobile Security Supervisor - Full-Time - Graveyard Shift (British Columbia)
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