Lead a dedicated InfraOps team in the Operations Management Center at Amazon. As the InfraOps Support Manager II, you'll drive innovation while providing exceptional Tier I and Tier II support.

In this leadership role, you will manage infrastructure services for a large-scale enterprise setting. Your responsibilities include mentoring engineers, implementing operational improvements, and ensuring 24/7 incident response coordination. Developing talent and fostering a collaborative culture will be pivotal to your success in this position.

Key Responsibilities:
• Oversee team operations and drive process improvements
• Mentor and develop engineers for career growth
• Coordinate incident response roles and shift coverage




• Communicate effectively with stakeholders regarding challenges
• Analyze performance and propose process enhancements

Requirements:
• 2+ years in technology management roles
• Bachelor's degree or 4+ years related experience
• Knowledge of networking protocols like HTTP(S), TCP/IP
• 2+ years in Windows Server technologies
• Experience in technical support environments

Elevate your leadership career while delivering exceptional infrastructure services at Amazon.
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📌 InfraOps Support Manager at Amazon (British Columbia)
🏢 Amazon
📍 British Columbia