Enhance your career at Xplore as a Customer Experience Advisor. This role focuses on providing exceptional service while mastering technical troubleshooting skills for our broadband customers.

Xplore Inc. is seeking customer-oriented individuals to join the Customer Care team. As a Customer Experience Advisor, you'll engage with customers to support their Xplore services and address service-related inquiries. This position does not require prior technical experience, as comprehensive training will be provided to help you excel.

Key Responsibilities:
• Respond courteously to customer inquiries and service requests
• Provide foundational technical troubleshooting for Xplore services
• Assist with service changes and account needs




• Recommend products enhancing customer experience and value
• Document customer interactions and escalations accurately

Requirements:
• Bilingual in French and English preferred
• Prior customer service experience is an asset
• Strong technical aptitude and willingness to learn
• Excellent communication and problem-solving skills
• Ability to thrive in a fast-paced workplace

Become part of Xplore's mission to improve broadband experiences for all Canadians!
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📌 Customer Experience Advisor at Xplore (Alberta)
🏢 Xplore
📍 Alberta