Role Overview
Seeking an experienced Collections Specialist to manage a portfolio of assigned accounts, collect outstanding balances and resolve account discrepancies. The role requires strong client communication, account reconciliation and negotiation skills.
Key Responsibilities
Manage collections activities for an assigned portfolio of accounts.
Communicate with clients, primarily by email, regarding outstanding balances.
Follow up on overdue accounts and negotiate payment resolution.
Reconcile accounts and investigate discrepancies.
Work with Sales, Accounts Receivable, Billing and other internal teams to resolve account issues.
Maintain accurate records of collection activities and account status.
Escalate outstanding issues as required.
Must-Have Requirements
2+ years of Collections experience.
Robust account reconciliation experience.
Strong negotiation and conflict resolution skills.
Experience working with clients and internal teams to resolve billing and payment issues.
Strong written and verbal communication skills.
Excellent attention to detail and organizational skills.
Nice to Have
Collections experience within the broadcast/media industry.
Experience managing a portfolio of commercial accounts.
Additional Details
Initial requirement is 5 days onsite , with the work arrangement potentially reviewed following training and assessment.
Interview process consists of two virtual interviews.
Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.