Job Description - Front Desk Specialist - USFTGP Trinity (260003J9)

Job Description

Front Desk Specialist - USFTGP Trinity - ( 260003J9 )

Description

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures

Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit

Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication

Completes patient scheduling activities to ensure patients are seen in a timely manner

Documents patient information in EPIC to allow for complete communication across the clinical team





Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day

Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

Qualifications

High School Diploma or Equivalent

Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties

Technical Knowledge, Skills, and Abilities

Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.

Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.

Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.

Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.

Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a quick-paced environment.

Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information

Primary Location
Trinity

Work Locations
Family Care Center Trinity 2433 Country Place Blvd. Trinity 34655

Eligible for Remote Work : On Site

Organization
Academic Medical Group Inc

Schedule
Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday

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📌 Front Desk Specialist - USFTGP Trinity (Newfoundland and Labrador)
🏢 Tampa General Hospital
📍 Newfoundland and Labrador