Perform collection activities to maximize cash receipts
Establish payment plans for outstanding balances when necessary
Evaluate credit risk factors
Recommend accounts for collection agencies, reinstatement, closure, or write-off
Reconcile accounts as required
Correspond with customers to resolve disputes
Recommend account adjustments or transfers
Perform other duties as required
Report to the Collections Supervisor
Work closely with Credit Clerks
Requirements
Two years of relevant accounting experience, a high school diploma, and either two courses in financial accounting from an accredited post-secondary institution or two courses from the Certified Credit Professional (CCP) designation; OR
One year of relevant accounting experience, a high school diploma, and either four courses in financial accounting from an accredited post-secondary institution or four courses from the Certified Credit Professional (CCP) designation
May be required to complete a criminal record check in accordance with FCL policies
Customer service abilities
Ability to work in a high-energy and collaborative environment
Core Competencies
Demonstrates expertise in cash collection activities, credit risk evaluation, and account reconciliation while maintaining solid customer service and collaboration skills in a fast-paced environment.