Elevate client interactions at Wealthsimple as a Team Lead for Client Experience Operations in Toronto. Oversee a dedicated team while managing complex banking solutions for our valuable clients.

This leadership role at Wealthsimple requires you to manage 10–15 Client Experience Associates, ensuring exceptional service across banking products including credit cards and transactions. You'll drive operational metrics, coach your team, and handle escalations to maintain outstanding quality. Your expertise in banking operations is essential for success in this impactful position.

Key Responsibilities:
• Manage daily contact center operations for banking products
• Coach and develop Client Experience Associates through structured sessions




• Oversee inquiries related to credit cards and banking transactions
• Handle high-priority escalations directly with clients
• Collaborate with cross-functional teams to resolve issues

Requirements:
• Proven experience in a leadership role with a banking focus
• Strong knowledge of retail banking operations and metrics
• Excellent coaching and communication skills
• Ability to navigate high-stakes client situations
• Available to work adaptable weekend shifts

Lead a talented team dedicated to providing exceptional banking support and drive performance at Wealthsimple.
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📌 Team Lead Banking Client Experience (Ontario)
🏢 Jaide Health
📍 Ontario