Launch your career as a Technical Support Analyst with D2L, enhancing educational experiences while resolving technical issues in a quick-paced helpdesk environment. This role offers the opportunity to support clients using Brightspace products across various sectors.

D2L seeks a dedicated support professional to engage with clients from K12, Higher Education, and enterprise settings. You'll leverage strong troubleshooting and problem-solving skills to deliver timely, accurate solutions while adhering to KPIs. Additionally, effective communication and customer service abilities are critical for providing an exceptional client experience.

Key Responsibilities:
• Resolve complex client issues via chat, phone, or email
• Identify and fix site-related technical problems




• Log and update support calls in our tracking system
• Offer feedback on product design and efficiency
• Craft support documents and knowledge-based articles

Requirements:
• Enrolled in Computer Science or related field
• Proven SQL writing experience
• Familiarity with programming languages like Java and XML
• Strong analytical and decision-making skills
• Bilingual in English and French is an asset

Enhance client engagement and streamline technical support solutions as a key team member at D2L.
#J-18808-Ljbffr

📌 Technical Support Analyst atL (Ontario)
🏢 Socket.dev
📍 Ontario