Position Overview

We are seeking a proactive, organized, and hands-on Assistant Manager to oversee daily customer service operations and warehouse workflow. Reporting directly to the General Manager, you will play a central role in ensuring smooth logistics, maintaining excellent customer relations, and keeping daily fulfillment on track.

In this role, you will lead and supervise a team consisting of a Warehouse Associate and a Customer Service Agent while directly handling high-touch operational tasks.

Key Responsibilities

Customer Experience & Service
Answer customer phone calls, address inquiries, and resolve service issues in a professional, timely manner.
Supervise and support the Customer Service Agent to maintain high service standards across all communication channels.
Handle escalated customer queries and order tracking inquiries.

Warehouse Logistics & Order Fulfillment
Supervise daily warehouse operations and coordinate tasks with the Warehouse Associate.
Prepare shipments, print shipping labels, and verify order accuracy prior to dispatch.
Assist in prepping and staging freight/pallets for bulk and commercial orders.
Maintain an organized, protected, and efficient warehouse environment.

Operations & Project Management




Collaborate closely with the General Manager on operational improvement, inventory management, and special projects.
Monitor daily fulfillment workflow to prevent bottlenecks and ensure deadlines are met.
Assist in team scheduling, cross-training, and daily workflow assignment.

Qualifications & Requirements
Experience: 2+ years of experience in warehouse operations, order fulfillment, or customer service, with previous leadership or supervisory experience preferred.
Hands-on Logistics Skills: Familiarity with shipping software, creating freight/courier labels, and preparing palletized shipments.
Communication: Explicit verbal and written communication skills; comfortable speaking with customers and coordinating with internal teams.
Physical Capability: Ability to lift, pack, and physically move inventory and prepare pallets alongside team members when needed.
Problem-Solving: Robust organizational skills with the ability to multitask in a fast-paced workplace.

Benefits & Compensation
Market-competitive salary based on experience
Opportunities for growth within management
Supportive work environment and direct leadership collaboration

Pay: $54,000.00-$61,000.00 per year

Work Location: In person

📌 Assistant Manager – Operations & Customer Experience Richmond
🏢 TecVanlife, a division of RoamLabX
📍 Richmond