Elevate your career as Manager of IS Operations at Paramount Resources Ltd in Calgary, Alberta. This role focuses on service delivery management, team leadership, and cybersecurity enhancements.

As a senior leader reporting to the Director, IS Infrastructure and Operations, you will engage with business and application teams to fine-tune IS services supporting Paramount's operations. The emphasis on artificial intelligence will aid in process efficiency while aligning cybersecurity strategies with business needs. Your leadership will shape the future of service delivery.

Key Responsibilities:
• Lead a team of Service Desk Analysts to set performance standards
• Manage SLAs and incident fulfillment processes effectively
• Drive continuous improvement initiatives using operational data




• Oversee major incident communications and resolutions
• Foster training for recognizing security-related incidents

Requirements:
• 13-15 years in IT service delivery or cybersecurity
• Bachelor's degree in Computer Science or similar
• Proven skills in leading operational teams
• Strong interpersonal communication abilities
• Experience with ITIL v3/4 practices and AI tools

Contribute to cutting-edge service delivery and cybersecurity enhancements at Paramount, influencing business operations.
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📌 Manager of IS Operations at Paramount (Alberta)
🏢 Paramount Resources
📍 Alberta