Overview

Languages

English

Education
Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hospitality industry
Hotel, motel, resort

Responsibilities

Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages




Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Experience and specialization

Computer and technology knowledge
Spreadsheet
Internet
Opera

Additional information

Transportation/travel information
Own transportation

Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Advantages

Health benefits
Dental plan
Health care plan
Vision care advantages

Financial benefits
Registered Retirement Savings Plan (RRSP)

Other perks
Other benefits

📌 Guest Service Agent Cranbrook
🏢 NPC/Sandman Hotel Group/Sutton Place Hotel
📍 Cranbrook