The Administrative Support III - Switchboard Operator/Visitor Information position performs a variety of complex clerical duties while providing switchboard and visitor information services for the hospital. Reporting to the Team Lead (RSPI) and Supervisor, RSPI Southwest Zone, this role is responsible for operating the hospital switchboard and providing reception services to patients, visitors, and vendors. Additional responsibilities include receipting cash transactions and disseminating patient information in accordance with the Health Information Act.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Working knowledge of Microsoft Outlook, Word, and Excel is required. Robust keyboarding skills and Medical Terminology proficiency are essential; testing will be administered for both.



Must be available to work all shifts, including days, evenings, nights, weekends, and holidays as required. Demonstrated attention to detail, problem-solving abilities, and the capacity to work independently with minimal supervision. Proven ability to maintain a qualified demeanor, manage stressful situations with empathy, and remain calm, courteous, and tactful at all times. Excellent communication, organizational, and time-management skills, with the ability to perform effectively under pressure and meet deadlines. Only candidates who meet the qualifications outlined in this posting will be contacted. To ensure full consideration, please submit both a resume and cover letter with your application.

Previous hospital switchboard or call center experience is preferred. Experience with Connect Care is considered an asset.

📌 Administrative Support Iii Lethbridge
🏢 Alberta Health Services
📍 Lethbridge