Lead the guest experience at Pilot Company as a Lead Guest Services Team Member. Focus on service excellence, manage cash transactions, and support your team in delivering outstanding customer care at our travel centers.

As part of the Pilot Company team, you'll oversee a shift of cashiers, handle merchandising transactions, and ensure a welcoming setting for guests. You will be responsible for resolving complaints and team member issues while maintaining service quality throughout your shift.

Key Responsibilities:
Direct cashiers in transaction processing and customer service
Complete necessary reports and shift closeout duties
Ensure compliance with company policies and regulations
Support other travel center activities as needed
Model positive customer service behaviors

Requirements:
Retail operations experience is required
Robust customer service and communication skills
Proficient with relevant technology and tools
Willing to work adaptable schedules
Background check needed for eligibility

Bring leadership and dedication to Pilot Company in this vital guest services role.

📌 Lead Team Member In Guest Services Winnipeg
🏢 Pilot
📍 Winnipeg