Take on a hybrid role as a Client Intake Specialist with Bayshore HealthCare. Engage compassionately with clients and their families while managing service inquiries and bookings.
In this vital role, you will connect with potential clients and referral sources through inbound and outbound calls. The position requires exceptional communication skills, as you'll provide information about various Bayshore services and manage the inquiry process effectively. Your work will also ensure accurate documentation in our CRM, enabling effective follow-ups with clients and branches.
Key Responsibilities:
• Respond empathetically to callers seeking service information
• Understand client needs and guide towards appropriate offerings
• Manage the inquiry process and schedule assessments
• Accurately record client information in the CRM
• Deliver effective service through telephone communication
Requirements:
• University/College education or equivalent experience
• Strong interpersonal and communication skills
• Proficient in Word and Excel for documentation
• Ability to multi-task in a fast-paced environment
• Capable of working both independently and in a team
Your skills in communication and empathy will be central to supporting clients at Bayshore HealthCare.
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