Administration Coordinator – National Accounts
Job Description
Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

SES offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets

Summary
The National Account Admin Coordinator serves as a key component of national account program delivery to assigned customers in our Electronic Security division. This is done by supporting branch resources and National Account program leadership. Reporting directly to the Manager, Program Management, the successful candidate assists in establishing organized install project delivery. Collaborating with billing, collections and customers to ensure productive and accurate invoicing ensures revenue realization and customer satisfaction on this critical National Account benchmark. The coordinator works closely with the National Account Service Coordinator for accurate reporting of metrics and account performance. In addition, the Administration coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and SLA metrics are achieved.

Responsibilities

Provide day to day administration support

Ensure invoices to customers are accurate and timely,



collaborating with billing teams and collection teams to resolve invoice issues

Assemble data for scheduled SLA reporting

Reviewing customer billing and invoice accuracy

Working directly with Accounts Receivable, and internal teams to resolve billing issues

Coordinating invoicing activities to ensure timely and accurate revenue realization

Compiling, validating, and maintaining customer performance data and metrics

Preparing reporting packages and supporting Quarterly Business Reviews (QBRs)

Supporting customer account management through reporting, follow-up, and operational coordination

Knowledge & Skills

Possess interpersonal, communication and time management skills

Ability to work independently

Strong organizational and analytical skills

Proven accomplishments in customer service

Strong computer skills including MS Excel and Outlook

Committed team player who understands the power of collaboration and support of others

Qualifications

College education preferably in an administrative area of study. Industry and task related courses may be considered as suitable alternatives

2+ years experience in an administrative capacity, security industry preferred. Experience with invoicing and collecting is considered an asset

Benefits

Full Benefits as of Day 1

Retirement Plans as of Day 1

Paid Short Term and Long Term Disability

Paid vacation, holiday

Educational Assistance

Company Training Program

Exceptional growth opportunities

Securitas Electronic Security is an Affimative Action/Equal Opportunity

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📌 Administration Coordinator (Ontario)
🏢 Securitas Technology Canada
📍 Ontario