The Team Leader provides day-to-day leadership, guidance, and direction to Support Workers within assigned homes, ensuring high-quality support, clear communication, and consistent adherence to organizational standards. This role plays a key part in fostering a positive team environment and ensuring the well-being, safety, and inclusion of the Members we support.

Primary Responsibilities
Leadership & Team Support

Supervise Support Workers and ensure policies, procedures, and safe work practices are followed

Promote cooperative teamwork and a positive, respectful work environment

Maintain open communication and address team issues directly or in consultation with a Coordinator

Schedule and lead team meetings; document and post minutes as needed

Provide orientation and guidance to new hires, including arranging shadow shifts

Act as the main point of contact for staff, including after-hours or emergency situations as required

Assist with performance evaluations—probationary, annual, and ongoing

Scheduling & Administration

Prepare and update staff schedules; submit weekly schedules as directed

Ensure all shifts are filled, and when all options are exhausted, work the shift (if necessary)

Review communication and documentation practices to ensure accuracy and professionalism

Maintain and track household and Member-related expenses, ensuring budgets are followed

Cooperate with the Joint Occupational Health & Safety Committee and assist with incident investigations

Member Support & Care Planning

Oversee and support the implementation of the Member’s care plan

Interact effectively with members in their homes and communities, acting as an advocate

Accompany members to medical appointments and ensure follow-up documentation is completed

Update family members regarding appointments and other important information, as required

Support members in maintaining a clean and healthy living environment





Order medications and supplies (or delegate as needed)

Experience providing support to individuals with complex behavioural support needs is considered an asset.

Work Location & Working Conditions

Work location: the member's home (Lower Sackville) and in office

Physical setting: primarily indoors, may be outdoors for a portion of the shift depending on weather conditions or schedule

Occasional attendance to social events

Attendance to training and meetings is mandatory

Ability to travel between office locations in Bedford, Bridgewater, and Kentville

Transportation of members and/or staff may be required

May be required to deal with aggressive individual behaviours or situations

Ability to lift a maximum of 25 lbs.

Work is often completed with the use of cell phones and computers

Qualifications
Required:

Minimum 1-3 years of experience in a similar position

Strong supervisory and management skills

Excellent written, verbal, interpersonal, and presentation skills

Strong attention to detail, excellent organizational, leadership, time management, and communication skills

First Aid CPR-C – required

Valid Driver’s License and access to a vehicle with $2 million third-party liability insurance is an asset.

Ability to work days, evenings, overnights, and weekends as required

Criminal Record Check, including Vulnerable Sector Check, completed within the last 6 months

Desired Skills

7 Core Competencies or equivalent

Working knowledge of MS Office (Word, Excel)

Staff Recruitment Incentives

$250 signing bonus upon successful completion of probation and core competencies training

Reimbursement for Standard First Aid certification and Criminal Record Check (with submission of the receipts)

Join us in making a meaningful difference! If you are passionate about supporting communities and empowering individuals, we invite you to become part of our dedicated team. Your leadership can help transform lives.

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📌 Team Leader (Nova Scotia)
🏢 Support Services Group Co-Operative
📍 Nova Scotia