Temporary Customer Service Administrator Customer Service Posted : August 31, 2026 Full-Time In office Arrow Machine and FabricationGroup is an engineering-focused solution provider of machined castings, fabrications, and assemblies. We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries. We have access to the broadest range of metalwork solutions in the world through our elite group of companies.

Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

At Arrow Engineered

Products, we design and manufacture turnkey solutions for a wide range of customers with needs in nuclear, chemical mixing, heat exchanger, and autoclave systems, including fuel storage and various custom-designed pressure and non-pressure systems, all in compliance with ASME, PED, ULC, and API certified design criteria. Please note this is a temporary contract position for approximately 12 months Primary customer contact for all Purchase Orders Handle customer orders, including order entry, tracking, and follow-up. Provide administrative assistance to the customer service team, including preparing reports, handling correspondence, and organizing meetings.



Work with Production Schedulers to coordinate of shipments to customers Provide RMA’s (Return Material Authorizations) when required Maintain up-to-date customer information in the company’s database, including contact details, order history, and preferences.

Perform EDI (Electronic Date Interchange) functions for customers Follow all Occupational Health and Safety Regulations and Company Health and Safety Policies and Procedures Telephone reception and routing of incoming call Gather customer feedback and share insights with the management team to improve services and customer experience. Highschool or Post Secondary Business Diploma or Degree preferred Minimum 1 – 2 years progressive customer service experience within a manufacturing environment or combination of relevant experience and professional education Meticulous attention to detail & dedication to continuous improvement Excellent ability to multi-task & effectively manage many projects simultaneously MS Office Excel, Word & Outlook Repetitive use of hands / fingers to operate Computer keyboard and other office equipment Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

📌 Temporary Customer Service Administrator (Cambridge)
🏢 Arrow Manufacturing Group
📍 Cambridge