Own a portfolio of existing customers across Oil & Gas, Mining, Utilities, and Manufacturing

Manage gross retention and renewal outcomes

Run proactive renewal motions and identify churn risks

Identify, qualify, and close expansion opportunities within existing accounts

Build account plans and expansion business cases

Develop relationships with users, economic buyers, and executive sponsors

Conduct QBRs/EBRs

Monitor product adoption and health metrics and close usage gaps

Connect customer objectives to measurable compliance, risk-reduction, and operational-efficiency outcomes

Maintain accurate CRM records and provide weekly and monthly renewal and expansion forecasts

Participate in account and deal reviews

Partner with Customer Success, Implementation, Product, and Support

Advocate for customers internally and feed customer insights to Product, Marketing, and GTM leadership

Report to the VP, Customer Success & Growth

Requirements

3+ years of B2B account management, customer success with revenue ownership,



or full-cycle sales experience — SaaS preferred

A track record of hitting retention and expansion targets in a quota-carrying role

Experience with industrial sectors — Oil & Gas, Mining, Utilities, or Manufacturing — an asset

Solid commercial instincts: you can spot an expansion opportunity, build the case, and close it

Executive presence and the ability to run a business review that lands with a VP or C‑suite audience

Disciplined CRM and forecasting habits

Willingness to travel to key accounts as required

Core Competencies
Demonstrates expertise in B2B Account Management and Customer Success, with a strong focus on retention and expansion within the Oil & Gas, Mining, Utilities, and Manufacturing sectors. Proven ability to build relationships with executive stakeholders and drive measurable outcomes through effective account planning and CRM management.

#J-18808-Ljbffr

📌 Account Manager (Alberta)
🏢 Jobtailor
📍 Alberta