Level 3Job Description:* Handle production management services including end-user support, systems monitoring, incident management and problem management, plant management, and event management.* Build extensive business and application knowledge required for supporting client-facing applications.* Diagnose and resolve application issues to ensure optimal performance and usability.* Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.* Provide root cause analysis with recommendations for improvements.* Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.* Interface with clients and other technology teams to provide governance and control around the production environment.* Manage / Drive outage calls and significant incidents; coordinate communications within an workplace.* Act as a primary escalation/communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient.#J-18808-Ljbffr

📌 Production Support Specialist (Quebec City)
🏢 ALLTECH CONSULTING SVC
📍 Quebec City