Oversee execution of store standards across the entire store, including customer service, department readiness and operational processes
Manage activities required for safe opening and closing processes
Deliver customer service by coaching associates and addressing customer service escalations
Make business and associate decisions when serving as the only manager available, in partnership with appropriate resources and policies
Provide input to the Store Manager and Assistant Store Managers on associate performance through performance management and talent planning discussions
Participate in selection and hiring processes as needed
Drive customer service and associate engagement; coach and train associates on customer service techniques
Assign, manage and direct associate work and duties
Resolve customer escalations within the store and through Customer Care
Ensure store readiness for high-volume periods
Monitor customer flow through checkouts and ensure fast, friendly service
Provide in-the-moment direction, coaching and performance management
Conduct formal performance conversations and discipline on customer service matters
Recognize associates demonstrating Home Depot’s core values
Identify and develop high-potential associates
Enforce safety and work policies
Lead store kickoff meetings and department readiness walks
Communicate messages, priorities and tasks to associates
Manage opening, closing, Manager on Duty tasking and day-to-day store operations
Ensure completion of store checklists and verify issue correction and preventive actions
Ensure equipment and machines are functioning properly
Review events and advertisements and coordinate required actions with Department Supervisors or Assistant Store Managers




Requirements Highschool Diploma or Equivalent
2 years of customer service experience an asset
1 to 2 years Retail or Trade experience an asset
At least one year of relevant work experience as a leader/supervisor
Organizational skills
Problem-solving skills
Advanced communication skills
Must be able to work a versatile schedule
Ability to perform physical tasks including bending, stooping, reaching, twisting, lifting, pushing, pulling, moving merchandise and tools, and climbing a ladder
Ability to quickly respond to public address system announcements
Ability to move around the store and communicate with and assist associates and customers
Ability to operate a computer and other technology
Ability to identify and read reports, tickets and UPC labels
Core Competencies Demonstrates strong leadership and organizational skills in managing store operations, ensuring customer service excellence, and developing associates. Capable of executing safety protocols and performance management while maintaining a flexible schedule.
Highest-signal resume keywords Customer Service Management
Leadership Experience
Performance Management
Organizational Skills
Problem-Solving Skills
ATS Optimization Keywords Hard Skills Retail Experience
Trade Experience
Performance Conversations
Safety Enforcement
Store Operations Management
Soft Skills Advanced Communication Skills
Coaching and Training
Associate Engagement
Certifications & Qualifications High School Diploma or Equivalent
Industry Keywords Customer Service Escalations
Store Readiness
Department Readiness
Associate Performance
Flexible Schedule
Tools & Technologies Computer Operation
Public Address System

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📌 Customer Experience Manager (Alberta)
🏢 Jobtailor
📍 Alberta