Omnify is a subsidiary of Lumify Inc., an industry leader in the high-end LED industry. Lumify is a dynamic and entrepreneurial company looking to expand and continue to lead multiple markets of the LED back lighting industry. The management team is led by a former Top 40 Under 40, and together we have a successful track record which has shaped industries and generated rapid growth. Today Omnify is building upon its core business and expanding into new market segments, manufacturing custom LED back lighting products for various top brands, such as Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name a few. We also support leading architectural firms and our integrated strategic partners across North America.

Position Overview
We are seeking a seasoned and results-driven Account Manager to support our lighting representatives and drive client success. This role is integral in fostering strong relationships with existing clients, ensuring customer satisfaction, and identifying opportunities for business growth. The ideal candidate will be a strategic thinker with a passion for LED lighting technology and a proven ability to manage client relationships effectively.

Key Responsibilities include

Develop and maintain customer relationships to support long-term engagement and repeat business

Act as the main contact for quotations, orders, delivery status, and technical coordination

Ensure responsive, clear communication throughout the order lifecycle

Maintain high customer satisfaction through proactive communication and issue resolution

Review inventory and production readiness in Epicor upon quotation requests

Prepare accurate quotations for standard products based on specifications and drawings

Collaborate with Product Development (PD) on pricing for custom or non-standard products





Ensure pricing aligns with company margin targets

Support Regional Sales Managers with cost-effective quotation options when needed

Order Management & Execution

Convert quotations into accurate sales orders

Manage orders through internal processes

Coordinate with production, logistics, and internal teams for timely delivery

Track order progress and provide customer updates

Ensure all project and order documentation is complete and accurate

Customer Success & Issue Resolution

Follow up on customer inquiries and support tickets

Manage RMA processes and ensure resolution

Coordinate internally to resolve product, delivery, or order issues

Maintain communication with customers during issue resolution

Support customer feedback processes, including post-delivery surveys

Sales Process Alignment

Coordinating internal teams for execution

Providing visibility into order status and production timelines

Qualifications

Minimum 2+ years of experience in account management, client relationship management, or project coordination.

Knowledge of the LED lighting industry and market trends is highly desirable.

Proven success in a corporate environment, working with all levels of management.

Strong understanding of customer service best practices and client success strategies.

Excellent communication, negotiation, and interpersonal skills.





Ability to work both independently and collaboratively across teams to ensure successful client outcomes.

Proficiency in ERP, CRM software, and ticketing systems.

Proactive mindset with the ability to anticipate challenges and develop solutions.

Background in Electronics/Electrical Engineering is a plus.

What We Offer

A challenging and rewarding role in a dynamic and growing company.

Opportunities for professional growth and development.

A supportive team setting and a culture of innovation.

Market-competitive salary based on experience and benefits package.

Diversity and Equal Opportunity Employment
Omnify is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodation during the application process is available upon request.

The indicated pay range is a good faith estimate based on required qualifications, experience, training, and other factors permitted by law. It reflects the pay band established by the client company. Actual offers may vary depending on skills, experience, geographic location, and expected work quality. Most candidates start in the lower half of the range. Pay history is not considered where prohibited by law. This information serves as a general guideline for compensation discussions.

To support a fair and productive hiring process, we may use artificial intelligence (AI) tools to help review applications. Our team carefully reviews all candidates, and AI is used only as a support tool, never as the sole decision-maker.

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📌 Account Manager (Ontario)
🏢 Omnify - Home of LumiSheet™
📍 Ontario