Drive infrastructure performance improvement as a Business Systems Analyst with Cognizant in Toronto. Utilize your expertise in service desk operations and analysis to enhance system reliability.

As a Business Systems Analyst for Infrastructure Operations, you will support a major financial services client by analyzing operational data. Collaborating with business stakeholders and cross-functional teams, you will transform insights into actionable recommendations for improved service. Your role is pivotal in enhancing infrastructure performance and ensuring operational excellence in a hybrid work setting.

Key Responsibilities:
• Analyze operational metrics for performance insights
• Translate data into recommendations for reliability improvement




• Create comprehensive documentation for processes and configurations
• Collaborate with stakeholders to define infrastructure requirements
• Monitor operational dashboards to identify service issues

Requirements:
• 8+ years as a Business Analyst or Systems Analyst
• Robust knowledge of Service Desk processes
• Experience with Digital Workplace services
• Proficient in operational reporting and KPI definition
• Excellent communication and documentation skills

Leverage your analytical skills and service desk knowledge to drive effective infrastructure operations at Cognizant in Toronto.
#J-18808-Ljbffr

📌 Business Systems Analyst in Toronto (Quebec City)
🏢 Cognizant
📍 Quebec City