Project Leadership & Delivery
Client Relationship Management
Digital Program Coordination
Budget & Scope Management
Lead complex digital projects from discovery through launch and post-launch optimization.
Manage multiple integrated workstreams across websites, CRM, digital marketing, analytics, creative, development, and media.
Translate client objectives into clear project plans, priorities, milestones, and deliverables.
Build and maintain project schedules, resource plans, budgets, risks, and issue logs.
Ensure cross-functional teams remain aligned throughout the project lifecycle.
Manage website development projects across CMS platforms and content workflows.
Understand platform architecture, integrations, APIs, and marketing technology ecosystems.
Coordinate deployment planning, and successful digital launches.
Support CRM implementations, migrations, enhancements, and ongoing optimization initiatives.
Work confidently within Microsoft Dynamics 365 (D365) or similar CRM environments, understanding both business processes and user adoption considerations.
Facilitate client workshops, requirements gathering sessions, and solution planning.
Train and support clients on CRM functionality, workflows, reporting, and best practices to encourage successful adoption.
Identify project risks early and proactively recommend solutions before they impact timelines or budgets.




Balance strong project governance with practical decision-making to keep work moving efficiently.
Mentor Project Managers on digital project methodologies, website development lifecycles, and digital best practices.
Build trusted relationships with clients by providing explicit communication, transparency, and proactive guidance.
5+ years of experience managing digital marketing, website, technology, or CRM projects.
Minimum 3 years of project management experience within an advertising, marketing, digital, or consulting agency.
Demonstrated experience leading complex, cross-functional digital projects from planning through implementation.
Experience working with CRM platforms, preferably Microsoft Dynamics 365 (D365) .
Experience supporting CRM implementation, configuration, user adoption, or client training initiatives.
Strong understanding of website development lifecycles, CMS platforms, and digital marketing ecosystems.
Knowledge of marketing automation platforms, CRM integrations, APIs, analytics, and digital technologies.
Experience facilitating discovery workshops, gathering business requirements, and translating them into actionable project plans.
Proven ability to manage project budgets, timelines, scope, risks, and client expectations.
Exceptional organizational, communication, facilitation, and presentation skills.

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📌 Digital Project Manager - Kahntact - rr46 (Ontario)
🏢 OpenTalent
📍 Ontario